Contact information

📦 Shipping Policy

At Florikey, every order is carefully prepared through our trusted logistics partner.

Processing time: 2–5 business days
Delivery time: 10–15 business days after shipment
Shipping zones: (to be completed – e.g., Europe, North America, etc.)
Shipping fees: (free or calculated at checkout)

🔔 Important: Delivery times may vary slightly during peak periods or due to circumstances beyond our control (customs, carriers, etc.).

🔄 Return & Refund Policy

Your satisfaction is our priority at Florikey.

Return window: 14 days after delivery
Conditions:
- Item must be unused
- In its original condition and packaging
Non-returnable items:
- Personalized products (if applicable)
- Sale items (optional)

Refunds

Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

📩 For any request: (your support email)

❌ Cancellation Policy

Orders can be canceled within 12 hours of purchase.
After this period, the order may already be in production or shipping and cannot be modified.

⚠️ Damaged or Lost Items Policy

If you receive a damaged item or your order is lost:

Contact us within 7 days of the estimated delivery date
Provide:
- A photo of the item
- Your order number

We will offer:

A free replacement
or
A full refund

📍 Order Tracking

A tracking number will be sent by email once your order is shipped
Tracking updates may take a few days to become active

📜 Transparency Statement

At Florikey, we work with international partners to offer unique products at competitive prices. This may result in slightly longer delivery times than local shipping.